In an emergency always call 999


Telephone: 101

If a crime is occurring now, or has just happened, call 999.  If it isn’t urgent or you are asking for an update or information then call 101.

For police enquiries, you can also visit the the Frome Enquiry Post at the Library.  Check the Avon & Somerset Polic website for opening times.

Find out more about your local Police and PCSOs (Police Community Support Officers), and how to contact them directly.

Need to report  a crime?

For non-urgent crime, you can report online via the online secure  reporting form www.avonandsomerset.police.uk/report

You can also report crime anonymously and securely to Crimestoppers online or by calling 0800 555 111.


In an emergency, get out, stay out and call 999.

Devon and Somerset Fire and Rescue Service

Telephone: 01392 872 200

Medical concerns

Telephone: 111

If you’re worried about an urgent medical concern, call 111 to speak to a fully trained adviser. For less urgent health needs, contact your GP or local pharmacist. The NHS 111 service is staffed 24 hours a day, 7 days a week by a team of fully trained advisers. They will ask questions to assess your symptoms and, depending on the situation, will then:

  • give you self-care advice
  • connect you to a nurse, emergency dentist or GP
  • book you a face-to-face appointment
  • send an ambulance directly, if necessary
  • direct you to the local service that can help you best with your concern.

Gas emergency

Telephone: 0800 111 999

Electrical emergency

National Grid: 0800 40 40 90

SSE Power Distribution: 0800 072 7282


Floodline: 0345 988 1188

Environment Incident hotline