Home > Accessibility


Accessibility Statement for Frome Town Council

This website is run by Frome Town Council. We are an inclusive organisation and want as many people as possible to be able to use this website.

This site aims to meet the WCAG 2.1 criteria, making all pages fully accessible. This means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also tried to make the website text as simple as possible to understand.

AbilityNet offers support and information to anyone with a disability of impairment to help improve their access to digital technology. Advice for users of different operating systems can also be found at Microsoft and Apple.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Most older PDF documents are not fully accessible to screen reader software
  • any instances of live video streams may not have captions

What to do if you cannot access parts of this website

If you are unable to access information or a document on this website or would like to request an alternative format like accessible PDF, large print, easy read, audio recording or braille, please contact us in one of the following ways:

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, you can click the Report This link at the bottom of every page on this site, or you can contact us in one of the following ways:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS).

Technical Information about this website’s accessibility

Frome Town Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents do not meet accessibility standards – for example, they may not be structured so they are accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value). We are working to fix them.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

We will however, endeavour to update older PDFs and any new PDFs or Word documents we publish will meet accessibility standards.

Live video and recorded video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 3rd September 2020. It was last reviewed on 17th February 2021.

This website was last tested on 15th February 2021. The test was carried out by Zonkey Solutions Limited and Frome Town Council. We tested representative templates using ChromeVox screen reader, Ace and WAVE, a11y tools.

Physical Accessibility of the Town Hall

The Town Hall has three disabled parking spaces in the vicinity of the building. To the side of the building, on Park Road, there is an entrance which is wheelchair user friendly. The ground floor is fully accessible and the first floor can be accessed via a lift. There is a disabled access toilet on the ground floor. All meeting rooms as well as the Council Chamber are fully accessible.

3 September 2020
Last Updated
7 March 2024