Accessibility

Accessibility Statement for Frome Town Council

This website is run by Frome Town Council. We are an inclusive organisation and aim to make our website easily accessible to anyone who wishes to use it.

We are in the process of creating a new website which we hope to go live by the end of September 2020. The new site aims to meet the WCAG 2.1 criteria, making all pages fully accessible. This means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We currently don’t have the facility on our website to alter font size, contrast levels, colours or text spacing, but the following resources can help you modify your own browser and operating system settings to suit your needs.

AbilityNet offers support and information to anyone with a disability of impairment to help improve their access to digital technology. Advice for users of different operating systems can also be found at Microsoft and Apple.

How accessible this website is

Whilst we build our improved site, we acknowledge that parts of this current website are not fully accessible, including:

  • Menu functionality with keyboard navigation is lost when zoomed in by 200%
  • You cannot skip to the main content
  • You cannot modify the line height or spacing of text from within the website
  • Older PDF documents are not all fully accessible to screen reader software
  • Keyboard trap currently on image gallery pop-ups
  • Links to external websites automatically open in new tab
  • Link text is not consistently descriptive

What to do if you cannot access parts of this website & reporting accessibility problems

If you are unable to access information or a document on this website and would like to request an alternative format you can email us at info@frometowncouncil.gov.uk or call us on 01373 465757.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS).

Technical Information about this website’s accessibility

Frome Town Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations:

  • Menu functionality with keyboard navigation is lost when zoomed in by 200%
  • You cannot skip to the main content
  • You cannot modify the line height or spacing of text from within the website
  • Keyboard trap currently on image gallery pop-ups
  • Links to external websites automatically open in new tab
  • Link text is not consistently descriptive

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our older PDFs and Word documents do not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader.

By the end of September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

We will however, endeavour to update older PDFs and any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 3rd September 2020. It was last reviewed on 3rd September 2020.

This website was last tested on 20th July 2020. The test was carried out by Zonkey Solutions Limited and Frome Town Council.