As part of the support, advice and guidance that we offer community organisations Frome Town Council have created a bespoke training programme for volunteers, trustees and paid staff working in community organisations, charities and social enterprises in Frome. All sessions will be held at Frome Town Hall
Keep an eye on this page as we will add future training opportunities.
How to deal with Tricky Customers
21 February 9am – 4pm
Learn how to:
*Explain the importance of the customer
* Engage with customers by email, phone and face to face
* Represent their organisation in a professional manner
* Welcome the public to events and host a successful event
* Interact with customers using positive behaviours
* Manage challenging situations with confidence
* Keep safe and manage risk
Tickets cost £20, including lunch and can be booked here.
1 March 2018 10am – 12pm
This free session will be run by Volunteer Frome. Book your place here
Case for Support
1 March 2018 7pm – 8.30pm
To fundraise successfully, you need a compelling Case for Support – a document that you can draw on for all your funding applications. We will look at what this needs to include, and provide top tips so that you can create your own. Book your free place here.
Marketing and Communications
8 March 2018 6pm – 9pm
A dynamic and exciting workshop walking you through a series of practical ways of increasing the reach of your organisation. You will learn how to promote your work through social media, news releases and effective scheduling management. Tickets cost £10 and can be purchased here.
Fundraising for Schools
Thursday 15 March 10am – 12pm
Schools are increasingly having to step outside their ‘comfort zone’ when it comes to raising money for projects and facilities. This workshop will take you through the basics. Suitable for headmasters, PTAs and business managers. Book your free place here
Is Fundraising your best route to survival
5 April 2018 7pm – 8.30pm
When times are tough, fundraising seems the only way forward, but there may be other routes that are better for your organisation. Come along and find out more! Book your free place here.
19 April 2018 10am – 12pm
This free session is run by Volunteer Frome. Book your free place here
Governance for Trustees
10 and 11 May 2018 6pm – 9pm
This will be an interactive course and there will be ample opportunity for questions throughout. We shall start by considering what is governance and then cover the key roles and legal responsibilities of charity trustees and committee members before looking at some practical governance issues. Tickets cost £15 (both days) which includes both sessions and can be booked here.
Engaging young people in Volunteering
16 May 2018 10am – 12pm
This free session is run by Volunteer Frome. Book your place here
Paediatric First Aid
12 July 2018 9am – 4.30pm
This two-day paediatric first aid course focuses on emergency scenarios that face those looking after young children and infants, including day nurseries, private nursery schools, pre-schools, before and after school clubs for children in the early years age group, childminders and carers of children at home. The paediatric first aid course meets the Ofsted Early Years and Childcare Register requirements. Tickets cost £40 (both days) and can be booked here.
The sessions were run in late 2017 and early 2018. If there is a particular area of training you would like us to look into for the future please email Laura, email@example.com
Making online fundraising work
7 September 2017 6pm – 8pm
Free training for charities in Frome on how to maximise their online donations.
Setting up an organisation
5 October 2017 7pm – 8.30pm
At some point every group needs to have an organisational structure, and there are a lot of issues and legalities to consider. This workshop will assist you to understand which structure is right for your group.
Get to grips with Data Protection
12 October 2017 6pm – 8.30pm
A practical basic awareness session on managing Data Protection and Security in your organisation. It outlines how the principles work in practice from obtaining information about people to its secure destruction, including the laws on using it for marketing and fundraising purposes, and passing it on to other people and organisations. An update on preparing for the new General Data Protection Regulation in readiness for its implementation in May 2018 is included.
2 November 2017 7pm – 8.30pm
“Why do we need a business plan, when we’re not a business?” This workshop will help you understand the role of a business plan, and support you to develop one that works for your group.
Emergency First Aid at Work
18 January 2017 9am – 4.30pm
This one-day course will help you meet your regulatory requirements if your risk assessment indicates that first aid training covering emergency protocols only, is sufficient for your workplace. This course is designed for people who want to receive training in emergency first aid and is especially suited for nominated first aiders in smaller, low risk working environments.
1 February 2018 7pm – 8.30pm
Budget planning is important for groups, but is sometimes hard to get to grips with if you’re not a financial expert. We will look at what you need to know in order to create a realistic and practical budget.