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Help for rough sleepers in Frome

If you are concerned about someone sleeping rough on the streets, the following local organisations can offer advice and support:

Somerset Outreach Team

You can report a rough sleeper to the Outreach Team via Streetlink.

Our street outreach teams will attempt to verify the individual as soon as possible, this is usually within 48 hours of receiving the notification. Outreach is conducted late at night or in the early hours of the morning to maximise the chances of locating people believed to be rough sleeping.

Our outreach teams are highly skilled and have many years of experience in positively engaging and supporting customers with complex needs. They are able to undertake thorough needs assessments to identify any support needs. All support offered is bespoke to the individual.

For this reason, you may not see an immediate change in the person’s circumstances. It can take many interactions to build trust and be able to complete our assessments.

Please also see Somerset Council’s Housing Support page for details about Somerset’s emergency accommodation, especially in the colder weather snaps. You can also call Somerset Council on 0300 123 2224. If calling after 5pm, on a weekend or on a bank holiday, call the out of hours service on 0300 123 2327.


StreetLink exists to help end rough sleeping by enabling members of the public to connect people sleeping rough with the local services that can support them.

The street outreach services that StreetLink connects people to are for adults only. If you believe that the person you are concerned about is under 18, please call 999.

StreetLink rough sleepers emergency number: 0300 500 0914

Fair Frome

Somerset Council’s Housing Coach runs a homeless housing drop-in session for people over 25 on the first and third Tuesday of the month from 11.30am to 1pm at Fair Frome.


Shelter offer one-to-one advice, support services and personalised help with housing issues and homelessness.

Their free emergency helpline is open 365 days a year to answer calls from anyone struggling with a housing issue or homelessness: 0808 800 4444

Other services which can help people in need of support are:

Housing Options Team

People who are or may become homeless can receive in-depth homeless prevention advice with an emergency appointment to come back later the same day.

The best way to access the Housing Options team is to visit the Council Access Point in Frome Library 9.30am – 1pm, 2pm – 4.30pm Monday to Friday. You can also contact the Housing Options Team on 0300 303 8588.

Mendip (Frome) Citizens Advice Bureau (CAB)
Citizen’s Advice give people the knowledge and confidence they need to find their way forward – whoever they are and whatever their circumstances. Access free, confidential advice at Frome Town Hall, online & over the phone.

0808 2787842


The Bridge Café – Selwood Road Drop-in café and support
Wednesday – Friday 11am-1.30pm

The Good Heart Cafe
Offer free hot meals and cups of tea to rough sleepers or anyone else in need. It is open Tuesday to Sunday 12pm – 7pm. This service is funded by the local community through a pay-it-forward scheme. 

Find out more about what Somerset Council are doing to end rough sleeping: www.somerset.gov.uk/housing-support/

4 November 2015
Last Updated
29 January 2024
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