Home > News > News > Help for rough sleepers in Frome

Help for rough sleepers in Frome

Sign posting rough sleepers for help in Frome

If you are concerned about someone sleeping rough on the streets, there are some local organisations that can give advice. Please click on the links below to learn more.

ELIM Connect (based at Wells) 01749 677097 has an outreach team who will come out and do an assessment within 24 hours. They have a 6 bed provision for the whole of Mendip which provides up to 7 nights’ accommodation, as part of a stepping stone arrangement into other accommodation.

They also have a weekly drop-in surgery: Fair Frome at the foodbank in the Elliot Building behind Frome Town Hall, Christchurch Street, Frome, every Tuesday at 11 – 1 pm.

Please also see http://www.mendip.gov.uk/roughsleeping for details about Mendip’s accommodation, especially in the colder weather snaps. An emergency shelter is opened in Mendip when the temperature reaches or is expected to fall below 0 degrees for three consecutive nights. You can also call Mendip District Council on 0300 303 8588 option 4 and option 4 (local rate call).

StreetLink exists to help end rough sleeping by enabling members of the public to connect people sleeping rough with the local services that can support them. If you have concerns about someone sleeping rough please contact StreetLink using the link below.

The street outreach services that StreetLink connects people to are for adults only. If you believe that the person you are concerned about is under 18, please call 999.

StreetLink rough sleepers emergency number: 0300 5000 914


Shelter offer one-to-one advice, support services and personalised help with housing issues and homelessness.

Their free emergency helpline is open 365 days a year to answer calls from anyone struggling with a housing issue or homelessness: 0808 800 4444

Other services which can help people in need of support are:

Mendip District Council Access Point in Frome Library 10 – 1, 2 – 4.30 pm.

People who are or may become homeless can receive in-depth homeless prevention advice with an emergency appointment to come back later the same day.

Find information about other access points in Shepton Mallet, Glastonbury, Street and Wells.

Mendip (Frome) Citizens Advice Bureau (CAB) – King Street
CAB are currently unable to run their advice drop-in sessions due to Covid-19 restrictions, but are available to offer advice over the phone or by email

The Bridge Café – Selwood Road Drop-in café and support
Tuesday – Friday 11am-1.30pm

The Good Heart Cafe
Offer free hot meals and cups of tea to rough sleepers or anyone else in need. It is open Monday to Saturday 12 – 3pm and 5 – 7pm. This service is funded by the local community through a pay-it-forward scheme. 

Find out more about what Mendip District Council are doing to end rough sleeping: http://www.mendip.gov.uk/roughsleeping 

4 November 2015
Last Updated
5 January 2022
Published in