Coronavirus Volunteer Network Frome

Thank you to our volunteers who have signed up to the volunteer register, especially important in times like these.  We’ve been working with our partner agencies within Frome to identify the gaps in support and where our volunteers can assist to ensure everyone receives the help that they need. The Coronavirus Volunteer Network Frome, is administered by Frome Town Council and will run for as long as people are being asked to socially isolate.

Volunteer Here


There are several areas where we need a volunteers:

  • FruberEats Emergency Food Parcels

We are asking our volunteers to help with the packing up of emergency food parcels in a controlled and safe environment following all government advice and social distancing guidelines.  We may also need help delivering these to residents around Frome, again following strict processes to ensure the safety of the volunteer and resident.  You can find further details in our guidelines document.

  • ShopForMe Bespoke Shopping

The service is to help with bespoke shopping for those isolating and without a support network. The intention is to include the recipient’s shopping items during your own food shop to minimise the number of trips made.  We aim to match you with residents local to you, and once you have been “introduced” you will liaise directly with them while following our strict guidelines.

  • Dog walking

We anticipate requests to exercise a dog for an isolated resident, so taking them for a walk as part of your daily exercise could really help a resident out. We have specific guidance on how to carry this out safely for all involved in our General Coronavirus Volunteer Guidance document.

The pharmacies are working directly with another team of volunteers to ensure efficient deliveries of prescriptions. If you are asked, we can provide guidance over the phone on how to best carry this out.  Additionally, if you want to volunteer as a driver, we recommend that you contact Frome Community Drivers and register as a volunteer with them here.


In these unprecedented times we want to ensure that we all do our best to minimise risk to both the volunteers and those needing support, we have carried out specific risk assessments which can be found here.

All our volunteers should ensure they have a low chance of becoming infected, follow social distancing protocol and don’t take unnecessary risks. It will be assumed that by carrying out the volunteering tasks you are well and showing no symptoms, and that you agree to adhere to the specific advice in our volunteer guidance documents, along with the general government guidance on preventing the spread of the coronavirus. Current NHS advice can be found on the NHS website.

Should you have any questions or concerns, our Volunteer Co-ordinator, Hannah Stopford, can be reached on Monday, Tuesday, Thursday and Friday between 8.30am and 1pm on 01373 480389.  If you need to speak to someone outside these hours or can­not reach Hannah, please use the main council number 01373 465757 where our team will be happy to help.


General volunteer guidance FruberEats Volunteer Guidance ShopForMe volunteer guidance Guidance for face masks

It is strongly recommended that you also recognise that these activities have been fully risk assessed and have been categorised as high risk as they take place out side the home in these difficult times.  It is recommended that you read the attached documents

FruberEats Risk Assessment ShopForMe Risk Assessment

Updated 16th July 2020