As part of the support, advice and guidance that we offer community organisations Frome Town Council have created a bespoke training programme for volunteers, trustees and paid staff working in community organisations, charities and social enterprises in Frome. All sessions will be held at Frome Town Hall.
Keep an eye on this page as we will add future training opportunities.
How to deal with Tricky Customers
Tuesday 12 March 2019, 9am – 4pm
£20 per person, book here
Learn how to:
*Explain the importance of the customer
* Engage with customers by email, phone and face to face
* Represent their organisation in a professional manner
* Welcome the public to events and host a successful event
* Interact with customers using positive behaviours
* Manage challenging situations with confidence
* Keep safe and manage risk
Governance for Trustees
Thursday 20 and Friday 21 June 2019, 6 – 9pm
£30 per person, book here
*You must attend both sessions*
This two session course is an introduction to the roles and responsibilities of charity trustees and what this means in practice. It is suitable for both new and more experienced trustees of organisations of all sizes, with ample time to answer your questions.
Setting up an Organisation
Tuesday 2 July 2019, 10am – noon
£20 per person, book here
At some point every group needs to have an organisational structure, and there are a lot of issues and legalities to consider. This workshop will assist you to understand which structure is right for your group.
We are working on confirming more events for 2018-2019. Keep an eye on this page as we add future training opportunities.
Below are sessions we have run in 2017 and 2018. If there is a particular area of training you would like us to look into for the future please email Laura, email@example.com
Training sessions 2018:
Thursday 21 February 2019, 11am – 1pm
£20 per person, book here
Are you [on] social? Join us to understand how social media could benefit your group and learn the best practices to using the most popular platforms to get your name out there.
Thursday 17 January 2019, 10am – noon
£20 per person, Book here
Learn the foundation and best practices for attracting, retaining and keeping your target audience satisfied.
Paediatric First Aid
12 July 2018 9am – 4.30pm
This two-day paediatric first aid course focuses on emergency scenarios that face those looking after young children and infants, including day nurseries, private nursery schools, pre-schools, before and after school clubs for children in the early years age group, childminders and carers of children at home. The paediatric first aid course meets the Ofsted Early Years and Childcare Register requirements. Tickets cost £40 (both days).
3 July 2018 10am – 4pm
- Working as a team
- Behaviours of a successful team
- Prejudice, bias, discrimination and being fair
- Bullying and Harassment
- Bullying behaviours
- Banter and bullying
Tickets cost £20, including lunch.
Engaging young people in Volunteering
16 May 2018 10am – 12pm
This free session is run by Volunteer Frome.
Is Fundraising your best route to survival
5 April 2018 7pm – 8.30pm
When times are tough, fundraising seems the only way forward, but there may be other routes that are better for your organisation. Come along and find out more!
Fundraising for Schools
Thursday 15 March 2018 10am – 12pm
Schools are increasingly having to step outside their ‘comfort zone’ when it comes to raising money for projects and facilities. This workshop will take you through the basics. Suitable for headteachers, PTAs and business managers.
1 March 2018 10am – 12pm
This free session will be run by Volunteer Frome.
1 February 2018 7pm – 8.30pm
Budget planning is important for groups, but is sometimes hard to get to grips with if you’re not a financial expert. We will look at what you need to know in order to create a realistic and practical budget.
Training sessions 2017:
Get to grips with Data Protection
12 October 2017 6pm – 8.30pm
A practical basic awareness session on managing Data Protection and Security in your organisation. It outlines how the principles work in practice from obtaining information about people to its secure destruction, including the laws on using it for marketing and fundraising purposes, and passing it on to other people and organisations. An update on preparing for the new General Data Protection Regulation in readiness for its implementation in May 2018 is included.
2 November 2017 7pm – 8.30pm
“Why do we need a business plan, when we’re not a business?” This workshop will help you understand the role of a business plan, and support you to develop one that works for your group.
Emergency First Aid at Work
18 January 2017 9am – 4.30pm
This one-day course will help you meet your regulatory requirements if your risk assessment indicates that first aid training covering emergency protocols only, is sufficient for your workplace. This course is designed for people who want to receive training in emergency first aid and is especially suited for nominated first aiders in smaller, low risk working environments.