Energy Advice Sessions & Home Visits

Two people have a conversation over a table with some paper and pens

Whether you have questions about lowering your energy bills, moving to low carbon heating, home insulation or dealing with energy debt, the Healthy Homes team are here to help.

Stop by for a one-on-one discussion with one of the Centre for Sustainable Energy’s (CSE) trained energy advisers or pick up some of CSE’s helpful short guides. Frome Town Council’s Healthy Homes team also offer home visits.

Forthcoming dates…

The CSE will be holding open Energy Advice sessions between now and June. Drop by to have a chat at

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Energy Advice pop-up day

Monday 29th April

  • 9am – 4pm at Frome JobCentre, Kingsway Precinct, BA11 1QW
  • 5pm – 7pm at Trinity Hall, Trinity Street, BA11 3DE

The Trinity Hall session will include free kids’ activities to keep little ones happy while you talk.

Frome Library from 10am – 4pm:

  • Wednesday 1st May
  • Wednesday 5th June

Fair Frome from 11am – 1pm:

Every last Wednesday of the month in the new Fair Frome Centre at Marston Trading Estate, BA11 4BG.

Healthy Homes Visits

The healthy homes visits are delivered by Frome Town Council’s Healthy Homes team and the fantastic Energy Advice Volunteers who are trained by our partners, the Centre for Sustainable Energy.  They have all completed a City and Guilds Level 3 Energy Advice course.


The volunteers provide general energy advice and can help with:

  • Cold and damp, mould and insulation
  • Help understand energy bills
  • Help understand and set up heating controls
  • Help with the hire and use of the thermal imaging camera
  • Install draughtproofing, radiator panels, thermal curtains, hot water tank jackets etc – these have been funded by FRECo
  • If appropriate they can refer to CSE for grant funded energy improvements, or help with supplier issues and energy related debt.

You can request a visit by email or by calling 01373 480391.

Become an Energy Advice Champion

Could you commit a few hours a week or month and would like to make a difference to people’s lives, reducing their energy bills and their carbon footprint? Frome Town Council are looking for Energy Advice Champions to support the expanding Healthy Homes project.

You’ll be a part of a friendly and supportive team, providing energy advice to groups and individuals with initiatives such as regular drop-in energy sessions, pop-up events and home visits.

Full training will be provided by the Centre of Sustainable Energy and hours of volunteering can be flexible.

If you are interested or would like more information, please contact Caroline Wajsblum: or 07597 700837.

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What help can I get from the Home Energy team at CSE?

Anyone can call the CSE’s helpline on 0800 082 2234 for free advice to help with:

  • Improving your home’s energy efficiency, including advice and support to get a new heating system or insulation
  • Tips on ventilation and avoiding damp, condensation and mould
  • Help with claiming benefits including the Warm Home Discount Scheme
  • Clearing or reducing fuel debt
  • Understanding energy use, such as heating systems, bills and meter readings
  • Fuel vouchers or emergency support as needed and available
11 January 2022
Last Updated
10 April 2024