Coronavirus Frome FAQs

As the coronavirus (COVID-19) situation progresses, there are many questions and concerns about how the necessary government measures will affect us all. We’ll do our best to answer your questions, and keep this page updated with useful information.

  • How can I help others?

Get to know your neighbours and offer help where needed. There are a number of local charities who will urgently be looking for more help over the coming weeks and months including Active and in Touch and Fair Frome. There is also an online register of volunteers that you can add yourself to here.

  • Is the Town Council still operating?

Yes, we are.  While the Town Hall is closed to the public, Council staff are still working but from home where possible in line with government guidelines.

  • Is Fair Frome still operating?

Yes, although opening hours and services may need to be altered as the situation progresses. For up to date information please visit the Fair Frome website, call 01373 488578 or email info@fairfrome.org

  • I have elderly relatives in Frome who may need help/support, but I’m too far away/in self-isolation, what help is available?

There is currently a lot of work going on to coordinate local volunteers to help support vulnerable people with basic needs such as shopping and prescription collections. We will keep this page updated with information as we have it.

In the meantime, you can contact local groups Active and in Touch and Health Connections Mendip for more advice.

  • Where can I find a list of which local shops are still open or offering deliveries?

We’ve updated our directory on Discover Frome with a dedicated COVID-19 shopping page and will be continuing to update this over the coming weeks.  There you can find details of businesses that are still open, delivering food and drink locally, those offering takeaways for collection and delivery as well as which local retailers are operating online.  Please let us know if you are a business and would like us to include you in the listing.

  • I’m unable to leave home/self-isolating, how can I get food/prescriptions?

We are encouraging all Frome residents to get to know their neighbours and be aware of anyone in their street who may need help. Making contact with somebody near by is your best source of support in the immediate future.  You may be able to sign up for the online prescription service here.

  • I’m worried about maintaining good mental health for me and my family during this time, where can I find support?

There are a range of groups and charities who are able to offer remote services to help you through the coming weeks. Visit our Advice & Support for families page for a list of organisations who can help with a range of issues.

  • I am on a zero hours contract and have been laid off, what do I do?

You may be able to claim Universal Credit. To find out more and to check if you’re eligible visit www.gov.uk/housing-and-universal-credit or call 0800 328 5644.  The Government website has guidance for employees.

  • I can’t pay my rent/mortgage, what do I do?

You may be eligible for universal credit to help pay your rent if you are unable to work/lose your job due to the Coronavirus. Please visit the Government website for more information: www.gov.uk/housing-and-universal-credit or call 0800 328 5644.

If you’re a homeowner, you might be able to get help towards interest payments on:

  • your mortgage
  • loans you’ve taken out for certain repairs and improvements to your home

This help is called Support for Mortgage Interest (SMI). For more information visit www.gov.uk/support-for-mortgage-interest

  • I run an independent business, what help/support is available if I have to close?

We’ve put together some useful links for business owners to help you through this uncertain time.

  • Will bin collections and other council services continue to run as normal?

There are currently no garden waste collections and recycling centres are closed.  Bulky waste collections have also been suspended. All other kerbside collections are running normally, although this may change over the coming weeks and months. Please check on the Mendip District Council website for the latest updates.

The Government has also issued specific advice on how anyone with symptoms of the Coronavirus should dispose of their personal waste such as tissues and disposable cleaning cloths, you can find the advice on the Somerset Waste Partnership website.

  • Is the Citizen’s Advice Bureau open?

Following Government guidelines, Mendip Citizens Advice offices are now closed for drop in sessions.
The team are still available to help over the phone, their advice line number is 0344 488 9623.  They are also offering an email advice via their website: https://tinyurl.com/sr26jko

  • Will I still need to pay my Council Tax?

You will still need to pay your Counctil Tax, you may be able to spread your payment across 12 months if you don’t currently do this, please call Mendip District Council on 0300 303 8588 to see if this is possible.  Alternatively, there is a hardship fund available for people to access if you are struggling to pay due to financial hardship

  • Will local public transport services continue to run as normal?

Some bus and train services have been and continue to be reduced. We’ll be updating our Public Transport page as and when we receive new information. You can also find regular updates on the Frome and Villages Bus Users website and GWR.com.

  • Are the parks and green spaces still open?

In line with the Government’s advice, our parks and green spaces are still open.

However, please be aware that our Rangers are no longer working in the parks and green spaces on a day to day basis – and we’ve suspended all non-essential work out and about, including all grass cutting.

If you see something that might be a problem – let us know by calling 01373 465757.  That way, we can look at it; and we can complete any emergency works that have to happen.

Please look after yourselves and others by following the latest advice:

  • Stay at home – no unnecessary journeys or social contact
  • You can visit to carry out one form of exercise per day
  • Please go alone or only with members of your household
  • When you’re out, keep at least 2m (6.5ft) apart from anyone not from your household
  • What about play areas – and places like the skatepark?

Following the Government’s latest advice on 23 March 2020, all of our play areas within our parks are now closed until further notice.

The following are also all closed:

  • The outdoor gym at the Old Showfield
  • The outdoor gym at Tower View
  • The pump track at Welshmill
  • The skatepark; tennis courts and the multi-use sports court at Mary Baily

We have also closed the public toilets in Victoria Park .

  • Will the tennis courts and leisure centre be staying open? What about other venues and community groups?

Following the latest Government advice, all tennis courts and leisure facilities are now closed.  You are advised to carry out one form of exercise per day (walk, run or cycle), and you may only do this alone or with members of your household.

  • Can I still go to my allotment?

There are no plans to close the town’s allotment sites, and the Government has suggested that this is viewed as your exercise for the day. People will still need to be mindful of social distancing (2 metres apart) and avoid touching communal areas. Should there be gates or padlocks involved in entering the allotments, then please use gloves and hand sanitisers.

We will keep these pages updated with where help is required and how you can  get involved.

If you have a question that we may be able to help with please email info@frometowncouncil.gov.uk

Last updated 28th March 2020.