There are lots of ways you can get in touch with your local police. You can call the dedicated 101 number, make contact via the website www.avonandsomerset.police.uk/ speak to an officer, call in to your local station and when appropriate, dial 999.
The switchboard is often the first point of contact for people either calling 999 in an emergency or for those calling 101 to report non-urgent crime or for advice and information.
The switchboard helps the Police to prioritise calls they receive, but also need the public’s help to keep the 101 service running effectively.
When to call 101 and 999:
If a crime is occurring now, or has just happened, call 999. If it isn’t urgent or you are asking for an update or information then call 101.
The Police understand that it can be very frustrating to be in a call queue and kept waiting. So please help them. When contacting police, please think before you call and ask yourself- is my call really important and necessary? Have you checked the website – you may find you get the information you need more quickly that way.
Need to report a crime?
For non-urgent crime, you can report online via the online secure reporting form www.avonandsomerset.police.uk/report
You can also report crime anonymously and securely to Crimestoppers or by calling 0800 555 111.
Need advice? Check online…
The website has advice about all sorts of issues from parking, nuisance noise and anti-social behaviour, to speeding and crime prevention. By checking their website before you call, you could save time and get the information or contact details you need straight away.
Lost or found property?
Visit www.reportmyloss.com to log the details quickly and easily.
If your dog is lost, you can contact Mendip District Council on 0300 3038588 or check this link which is regularly updated: Lost Dogs UK
Should you find a stray dog try and contact the owner. If you can’t then please ring 0300 303 8588 and the Mendip area Dog Warden will collect it between 9am and 5pm any day of the week.
If you have received a Notice of Intended Prosecution (NIP) after being caught speeding, the Avon and Somerset Police website has information on the next steps you should take.
Check the Police traffic pages https://www.avonandsomerset.police.uk/advice/vehicles-and-roads/traffic-information/ and local Twitter accounts for updates @
Fraud and Internet crime
Action Fraud is the UK’s national fraud and internet crime reporting centre. Report fraud and internet crime to Action Fraud by visiting www.actionfraud.police.uk or call 0300 123.2040.
Visit the Police website and search “Shutting the gate on rural crime”- this will take you to a dedicated rural crime page. It includes contact details for the Rural Crime Team, crime prevention booklets that you can download and other information.
A crime becomes a hate crime when it is motivated by hostility or prejudice on the following grounds: Ethnicity or race, Disability (including mental health), Sexual orientation, Gender identity, Religion or beliefs.
If you need to report a hate crime you can contact the Somerset team at SARI – Stand Against Racism & Inequality https://www.sariweb.org.uk/where-we-work/somerset/
Visit a local police station or enquiry help-desk, where office- staff there can help you if you need to report a crime or have a query. They can also take details if you’ve been involved in an accident where the other person has failed to stop, or has not provided insurance details
You can find your closest enquiry office at:
Frome Library, Justice Lane, Frome, BA111BE
Opening times- Monday- Friday 9.30pm – 5pm, closed 1.3opm – 2.15pm
You can email members of the local Beat Team via the Police website. Type in your postcode and select a member of your team to email via the online form.
For news and information find Avon & Somerset Police on Facebook at www.facebook.com/avonandsomersetpolice
You can also follow Avon & Somerset Police on Twitter for news and updates. The main account on Twitter is @
This information was given to Frome Town Council by Avon and Somerset Police